Refund & Return Policy

For end customers

If you purchased a product through a retailer's website using Black Saints Direct, that retailer is the seller of record for your order. Requests for refunds, returns, or exchanges should be directed to the retailer you purchased from — they will coordinate with Black Saints as the fulfillment provider.

For wholesale partners

Partners should report damaged, missing, or misshipped items to Black Saints within 7 days of delivery confirmation. Verified fulfillment errors are corrected at no additional wholesale cost. Because inventory is shared across our sales channels, replacement stock is subject to availability at the time a claim is resolved.

Returns require a prior RMA. Black Saints does not accept, inspect, credit, or refund wholesale stock returned without a valid, unexpired Return Merchandise Authorization (RMA) number issued in advance — product shipped to us without one is refused at receiving. Request an RMA through the partner portal or the form in our RMA & Returns Policy, which sets out the eligible reasons, request procedure, and timelines in full.

Wholesale charges for orders that are cancelled before fulfillment are refunded in full. Once an order has shipped, any return is governed by the RMA & Returns Policy linked above.

Contact

Partners can reach us at info@blacksaints.co to report a fulfillment issue.