Refund & Return Policy

Last updated: September 2026

This is a draft policy describing how Black Saints Direct actually operates. It has not yet been reviewed by an attorney and should not be treated as final legal language until it has been.

For end customers

If you purchased a product through a retailer's website using Black Saints Direct, that retailer is the seller of record for your order. Requests for refunds, returns, or exchanges should be directed to the retailer you purchased from — they will coordinate with Black Saints as the fulfillment provider.

For wholesale partners

Partners should report damaged, missing, or misshipped items to Black Saints within 7 days of delivery confirmation. Verified fulfillment errors are corrected at no additional wholesale cost. Because inventory is shared across our sales channels, replacement stock is subject to availability at the time a claim is resolved.

Wholesale charges for orders that are cancelled before fulfillment are refunded in full. Once an order has shipped, standard return shipping and restocking terms apply as agreed with your account contact.

Contact

Partners can reach us at info@blacksaints.co to report a fulfillment issue.