Shipping & Delivery Policy

Order processing

Black Saints Direct processes orders after payment authorization and confirmation. Most in-stock orders are expected to be processed for shipment within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.

Processing times may vary based on product availability, order volume, supplier or fulfillment-partner requirements, fraud or payment review, holidays, and other circumstances affecting fulfillment.

When a product has a different expected processing time, we will disclose that timeframe on the product page or at checkout before the order is placed. If the expected processing time changes after an order is placed, we will notify the customer using the contact information provided with the order.

Estimated delivery timeframe

After an order has been processed and shipped, standard delivery is generally expected within 3–7 business days within the contiguous United States. Accordingly, customers should generally expect delivery within approximately 4–10 business days after a successfully authorized order, unless a different timeframe is disclosed for the product or order.

Delivery estimates are good-faith estimates rather than guaranteed delivery dates unless Black Saints Direct expressly identifies a particular shipping service or delivery date as guaranteed. Actual delivery times may be affected by the destination, carrier service, weather, holidays, inventory location, supplier or fulfillment-partner processing, transportation disruptions, and other circumstances outside Black Saints Direct's reasonable control.

Shipping methods and charges

Available shipping methods, applicable shipping charges, and any additional delivery estimates will be displayed during checkout when available. Shipping charges may vary based on the products ordered, destination, product dimensions and weight, selected shipping method, carrier, supplier or fulfillment source, and other fulfillment requirements.

Applicable shipping charges will be disclosed before the customer completes the transaction.

Shipment confirmation and tracking

After an order is accepted, Black Saints Direct will provide an order confirmation using the contact information supplied by the customer. When tracking information is available, customers will receive shipment or tracking information electronically after the order ships. Tracking information may require additional time after shipment to become active in the carrier's system.

Orders fulfilled for wholesale partners and resellers

Black Saints Direct also provides direct-to-customer fulfillment services for approved wholesale partners and resellers. When a customer places an order through a reseller's website, storefront, or Black Saints Direct-powered catalog or ordering integration, the reseller remains the seller of record to its customer unless expressly stated otherwise. Black Saints Direct may fulfill and ship the order directly to the reseller's customer on the reseller's behalf.

For these orders, fulfillment may be performed on a white-label or reseller-identified basis so that the shipment is presented to the customer as fulfillment of the customer's purchase from the reseller. Black Saints Direct's role as the underlying wholesale supplier or fulfillment provider does not, by itself, create a separate retail sale between Black Saints Direct and the reseller's customer.

The processing and delivery timeframes stated in this Shipping & Delivery Policy generally apply to orders fulfilled by Black Saints Direct for resellers unless a different timeframe is disclosed for the applicable product, reseller program, order, or fulfillment arrangement.

Customers who purchased through a reseller should ordinarily direct order-status, delivery, return, refund, or other customer-service inquiries to the reseller from whom they purchased. The reseller will coordinate with Black Saints Direct as necessary regarding fulfillment matters. Approved wholesale partners and resellers remain subject to the applicable Wholesale Partner Agreement, RMA Policy, and other applicable Black Saints Direct policies and fulfillment terms.

For orders placed through an independent retailer or wholesale partner using Black Saints Direct as a fulfillment provider, the retailer remains the seller of record unless otherwise expressly stated. Black Saints Direct coordinates fulfillment and shipment in accordance with the applicable wholesale relationship and fulfillment arrangements.

Shipping delays and backorders

Black Saints Direct endeavors to provide accurate product-availability, processing, and delivery information. Inventory conditions, carrier disruptions, severe weather, supplier delays, address problems, holidays, and other circumstances may nevertheless affect shipment or delivery.

If Black Saints Direct learns that an order cannot be shipped within the timeframe originally represented to the customer, we will provide an appropriate delay notice and, where required by applicable law, an opportunity to consent to the delay or cancel the affected order for a prompt refund.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. If an order has not yet shipped, customers should contact us promptly to request an address correction. We cannot guarantee that an address can be changed after fulfillment has begun or after the shipment has been transferred to a carrier.

Additional carrier or shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by applicable law.

Lost, damaged, missing, or delayed shipments

If tracking indicates an unusual delay, loss, or other delivery problem, or an order arrives damaged or materially incomplete, customers should promptly contact the seller from whom the order was purchased or Black Saints Direct, as applicable. We will work with the carrier, supplier, fulfillment provider, or retailer as appropriate to investigate the shipment.

Black Saints Direct may request photographs of damaged merchandise, packaging, shipping labels, or other information reasonably necessary to investigate a claim with the applicable carrier or fulfillment provider.

Digital products

This Shipping & Delivery Policy applies primarily to physical merchandise. Products delivered electronically, including authorized software licenses, activation information, or other digital products, do not require physical shipment. Any applicable electronic-delivery terms or timeframes will be disclosed with the product or during the purchasing process.

Geographic availability

Products and shipping services are offered only to destinations that Black Saints Direct and its applicable carriers, distributors, suppliers, or fulfillment providers are able and authorized to serve. Certain products may be subject to geographic, manufacturer, distributor, export, carrier, or other restrictions.

If an accepted order cannot lawfully or commercially be fulfilled to the requested destination, Black Saints Direct may cancel the affected order and provide any required refund to the original payment method.

Returns and refunds

Shipping and delivery issues involving a return, refund, damaged item, missing item, or fulfillment error are also subject to our Refund & Return Policy and, for wholesale partners, our RMA Policy.

Contact

Questions regarding shipping, delivery, or an order may be directed to info@blacksaints.co. Please include the applicable order number when contacting us about an existing purchase.